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One of the biggest drivers of guest satisfaction—yet no standardization
According to Friedemann Heinrich, Senior Executive Chef at Marriott International / EMEA, "Breakfast drives big results. And yet breakfast chefs are often, sadly, left on their own.”
For many hotels, onboarding new chefs consumes significant resources, yet there’s often no structured curriculum, clear milestones, or simple way to track progress. Breakfast is the most time-sensitive meal, with small teams and tight budgets. When new chefs must adapt quickly under pressure, mistakes and inconsistent quality follow. But what if the “watch and learn” culture in these kitchens were given new life? What if the biggest driver of guest satisfaction finally had a clear onboarding structure?
Our solution: A structure that works
Our Breakfast Chef Training gives training breakfast staff new life. It’s an 8-week online program, designed to bring clarity and consistency to the process:
• Standardized learning materials: Professionally designed modules covering everything from food safety and sustainability to presentation and guest communication
• Milestone-based structure: A roadmap with weekly goals, assignments, and tests—so progress is measurable and predictable
• Final assessment: For chefs enrolled in our trainer-guided Breakfast Chef Training, they undergo an in-person skills evaluation with their head chef, ensuring readiness for the breakfast rush
This structured approach saves time, reduces stress, guarantees every chef meets the same high standards and boosts employee satisfaction and retention—our breakfast chefs consistently rate the program at 4.8 / 5 stars.
Success at Marriott EMEA
“Whenever I talk about Global Swiss Learning and the Breakfast Chef Training, I get very excited,” Heinrich from Marriott says, “because this is the first time we are really going into the 21st century, towards a more interactive, self-paced, digital, gamified experience for our chefs. That enables them to really make a difference.”
To learn more about what properties enrolled in the training were experiencing, we sat down with Mauricio Muñoz, the Executive Chef at Zurich Marriott Hotel. “After the breakfast chef program, the guest satisfaction increased in our hotel, but also our staff, our cooks, feel more confident in front of the guests and deliver high-quality products every morning,” Muñoz says. The Breakfast Chef Training supports Marriott properties in onboarding new chefs, but also prompts experienced professionals to refine their craft—with in-depth Swiss content, chefs can fill their knowledge and skills gaps. When asked if he would recommend the training to his colleagues, Muñoz didn’t falter: “I 100% recommend this training to other chefs. It’s a very powerful instrument to teach and to empower the young chefs starting in the kitchen and in the breakfast.” 🎥 Watch the full video below.
Ready to transform your onboarding?
Are you still giving informal, on-the-go training, and searching for a better way to onboard new talent? The Breakfast Chef Training doesn’t just teach skills—it creates an onboarding eco-system that works for your chefs, in your kitchens. Want to learn more? Join our Breakfast Chef Training info session --> Link coming soon.
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